Warranty for E-Scooty Batteries
LithoGreen E-Scooter Battery Warranty Terms & Conditions
At LithoGreen, we stand by the quality of our lithium-ion batteries. To ensure customer satisfaction, we provide a warranty period of 24 months from the date of purchase. Please read the following warranty terms carefully.
1. Warranty Coverage
This warranty covers manufacturing defects and performance failures due to faulty materials or workmanship in normal usage conditions.
Free replacement or repair for defects arising within the warranty period.
Coverage includes issues with battery capacity, BMS (Battery Management System), and cell performance.
The warranty applies only to original buyers with valid proof of purchase.
2. Warranty Exclusions
This warranty does not cover:
Damage due to accidents, misuse, improper handling, or unauthorized modifications.
Exposure to water beyond IP rating, fire, or extreme environmental conditions.
Overcharging, deep discharging, or use with incompatible chargers.
Physical damage, including broken connectors, dents, or cracked casings.
Batteries that have been opened, repaired, or tampered with by unauthorized personnel.
Gradual capacity degradation due to normal usage over time.
3. Warranty Claim Process
To claim warranty:
1. Contact our support team at info@lithogreen.in or call 8777728501.
2. Provide proof of purchase (invoice) and detailed issue description.
3. If required, ship the battery to our service center at:
88A, Hazra Road, Merlin Villa, Ground Floor, Kolkata - 700026.
4. Our technical team will inspect the battery and determine eligibility for repair or replacement.
4. Repair & Replacement Policy
If a manufacturing defect is found, we will repair or replace the battery free of cost.
Replacement batteries may be new or refurbished with equal or better performance.
Warranty for a replaced battery will continue from the original purchase date.
5. Limitation of Liability
LithoGreen shall not be liable for:
Indirect damages, including loss of income or vehicle downtime.
Any modifications or improper installations done by third parties.
Important Notes :
- If the battery Capacity is less than 85% or 0.85 kwh in the given period (0-12 months) from the date of Sale , then the Battery Pack will be replaced with a new Pack or in accordance with their normal consumption pattern.
- If the battery Capacity is less than 75% or 0.75 kwh in the given period (13-24 months) from the date of Sale, then the Battery Pack will be replaced with a new Pack.
- If the battery Capacity is less than 65% or 0.65 kwh in the given period (25-36 months) from the date of Sale, then the Battery Pack will be repaired.
By purchasing a LithoGreen e-scooter battery, you agree to these warranty terms. If you have any questions, feel free to contact us.